Returns & Exchanges
We understand that sometimes a product might not be the perfect fit. If you're not completely satisfied with your purchase, we're committed to making the return or exchange process as smooth as possible. You have 14 calendar days from the date you received your item to initiate a return or exchange. After this time period, we are unable to offer a refund or exchange.
To be eligible for a return or exchange, please ensure the product is unused, in the same condition you received it, and complete with its original packaging. This allows us to process your request efficiently. Once we receive the returned item and confirm it meets these conditions, we'll issue a refund for the purchase price. Please note that you will be responsible for the return shipping costs.
To start the return process, simply email our customer support team at info@agiluxusa.com. They will provide you with detailed instructions and a return authorization if needed. We value your business and want to ensure you have a positive experience with every product you purchase from Agilux USA.