Frequently Asked Questions

Shipping & Delivery

How long will it take to get my order? Orders ship within 1–2 business days. Delivery typically takes 3–7 business days depending on your location.

Do you offer expedited shipping? Yes! Expedited shipping options are available at checkout. Contact us if you have special delivery needs or questions about shipping to your area.

Do you ship internationally? Currently, we ship within the United States. Please contact us for international shipping inquiries.

How can I track my order? Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account on our website.

Returns & Exchanges

What is your return policy? We offer a 30-day return window on all unused products in original packaging. Visit our Refund Policy page for complete details.

What if my product arrives damaged? We'll make it right immediately! Email us at logistics@fliproducts.com with photos of the damage and your order number, and we'll send a replacement right away.

How do I return an item? Contact our customer service team at logistics@fliproducts.com to initiate a return. We'll provide you with return instructions and a prepaid shipping label when applicable.

Product Information

Are your products made in the USA? Yes! Over 90% of our core products are proudly designed, manufactured, and assembled in the USA, supporting American jobs and quality craftsmanship.

What materials are your products made from? Our products are made from high-quality, durable materials designed to last. Specific material information is available on each product page.

Do you offer product warranties? Yes, we stand behind our products with manufacturer warranties. Warranty details vary by product and are listed on individual product pages.

Ordering & Payment

What payment methods do you accept? We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Can I modify or cancel my order? Orders can be modified or cancelled within 2 hours of placement. After that, orders enter our fulfillment process. Contact us immediately if you need to make changes, we will do our best.

Do you offer bulk or wholesale pricing? Yes! We work with retailers and offer wholesale pricing for qualifying orders. Visit our Contact page to get started.

Where to Buy

Where can I buy your products? You can find our products at major retailers including Walmart, Amazon, Home Depot, Lowe's, and more. You can also shop our complete selection directly at fliproducts.com for the best prices and newest products.

Why should I buy directly from FLI Products? Shopping directly with us ensures you get authentic products, the best prices, newest releases, and direct customer support from our team.

Customer Support

How can I contact customer service? Email us at logistics@fliproducts.com or use our Contact form. We typically respond within 24 hours during business days.

What are your business hours? Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.

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Still have questions? Contact us at logistics@fliproducts.com - we're here to help!